Selecting an organization to help with your Financial Practices is an important decision with significant implications. The market overflows with vendors offering financial services and revenue management - but not all are capable of meeting your needs.

Below are some frequently asked questions we hear asked by Physicians and administrators interested in implementing a change in their financial practices.

Billing & Collections

1. Can RBS help ensure I am capturing codes for all procedures performed?

RBS utilizes the IMPAC Oncology Management software which links directly to your linear accelerator and or chemotherapy inventory. After radiation treatment or a drug is administered the IMPAC software updates the patient's charge history which is audited daily by our team to ensure acceptability and reimbursement by the patient's specific insurance company prior to charges billed.

This link between treatment administered and charges captured virtually eliminates human error and the possibility of over/under charging.

2. Will RBS be able to help collect on existing accounts?

RBS takes the most cost effective and beneficial approach to your practice. RBS will take over the reimbursement function on a specific date while the existing billing team concurrently works old accounts. This approach maximizes cash flow for your practice.

3. How often will RBS bill charges &post payments to accounts.

Charges are audited and billed electronically within 24hrs of service and payments are posted to accounts the same day as remittance advices are received, allowing our team to supply your practice with real time financial data and analysis.

Security, HIPPA compliance &Auditing

1. How will geographical distance between my practice and RBS effect results, communication of information and security of information transfer?

Our HIPPA secure platform integrates the latest security and technology with the IMPAC Oncology Management Software to eliminate the barriers once faced by distance. This allows for real time sharing & communication of information between your office and our team. RBS operates like an in-house financial team. With the technology in place, our people and processes drive your results beyond an internal billing team.

2. Can RBS help analyze the current state of my financial processes?

RBS has developed a Key Indicator Survey, located on our website, which will allow us to quickly analyze the success of your current financial process. RBS will also perform a free audit prior to any contracts. Once contracted, RBS will coordinate an independent annual audit.

3. What IT implications are there when switching to RBS?

RBS integrates and manages our technology around your practice. We will also buy the billing piece of the IMPAC software and implement, either at your center or our office, at no cost to you.

RBS vs In-house Billing departments & other Financial Service groups

1. How does RBS differ from an in-house billing department & other Financial Service groups?

At RBS our number one focus is patient satisfaction through your financial success. With out the day to day interruptions of running a physician practice, our team is able to devote 100% of our energy and time in driving the financial success of your practice. As a full financial service company, we have the ability to supply real time financial data and analysis.

2. What other services can RBS offer besides financial services?

Our team is richly diverse in all aspects of healthcare management extending our expertise to your practice in:

• Front office training and management
• New provider enrollment
• Coordination of independent audits
• HIPPA Compliance and consultation
• Accounting and Financial Statements
• Payroll setup and Management

3. What financial reporting and data analysis can RBS offer?Is RBS able to do custom reporting?

Our expertise combined with the use of Crystal Reporting & the IMPAC software can bring you such reports as:

• Revenue projection within 2% of actual.
• Revenue by Referring Physician and account aging by Referring Physician.
• CPT code usage by diagnosis, physician, location etc.
• Accounting and Financial statements
• Any report or analysis specified by your practice

Cost Benefit

1. How will a change to RBS affect my employee overhead costs?

RBS understands that every practice is unique. A partnership with RBS allows you to maximize your employees to the success of your practice. With access to technology, expertise and other resources, RBS is able to maximize your ROI.

2. Will I be charged on a per claim basis, a percent of collections or both?

RBS charges a flat percentage of collections depending on the size and make up of your practice. No additional charge per electronic claim or paper claim sent like many 3^rd party groups. In every instance, our platform has significantly reduced the total cost of billing. Our success is directly linked to your success.

3. What impact will RBS have on the overall satisfaction of my patients care?

Through our proactive processes, we work with your office to ensure ALL patient information and authorizations are in place prior to the patient's initial visit minimizing patient wait time, increasing financial awareness & responsibility prior to start of treatment and supplying ongoing financial support throughout the course of treatment. RBS helps alleviate patient financial pressure associated with radiation treatment to increase the patient's overall satisfaction of treatment.